Right of withdrawal

If you are a consumer (i.e. a person who buys goods for purposes unrelated to their entrepreneurial, commercial, craft or professional activity), you have the right to withdraw from the contract within 14 days without indicating any reason. We will inform you how to exercise the right of withdrawal in the following paragraphs.

Customers who have purchased for commercial, professional or VAT purposes are excluded from this right of withdrawal.

Exercising the right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us in writing:

Verpas B.V.
indicating: withdrawal + customernumber/ordernumber 
Dukaat 10
NL-5751PW Deurne
The Netherlands
E-Mail info@verpas.co.uk
Fax +31 (0) 493 323099

You need to inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. e-mail, letter sent by post or fax). We would like to request you the use the hereafter mentioned model statement.

To meet the withdrawal deadline, it is sufficient for you to send your statement concerning your exercise of the right of withdrawal before the withdrawal period has expired (within 14 days from the day on which the consumer acquires the physical possession of the goods)

Model withdrawal form

Please fill out the following form if you wish to exercise your right of withdrawal and send it to us.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale. 

  • Debtor number:
  • Order number Verpas:
  • Order date:
  • Receipt date
  • Description of the goods and amount
  • Reason of withdrawal (Not mandatory)
(*) Delete as appropriate

Withdrawal procedure

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.  

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. So you may test and evaluate the goods as usually appropriate in a physical shop. 

Instructions for packaging and returning goods

The goods to be returned must be sent in suitable packaging. You are responsible for proper packaging of the goods. If damage occurs to the goods due to inadequate packaging during transport, we can hold you liable for the depreciation of the goods.

We would lik to request that you include the original delivery note (or a copy thereof) with the "withdrawal" written on it.

We recommend that you hold on to the proof of shipment carefully, at least until the withdrawal has been processed and the financial settlement has taken place.

Exceptions from the right to withdrawal

In some cases a consumer does not have the right to withdrawal, even if the order was made online. This applies to contracts with the following content:
  • Goods/services which are personalised or customised to your specifications
  • Especially produced large quantities of goods on customer request
  • Goods that spoil or age quickly
  • Goods that can not be returned due to their nature.

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